FAQ

That information is given on each individual marketing listing. If household linens/bedmaking are not included, you can book these online or call one of our holiday advisers.

Either by phone or online if you have received an option from us. Booking and payment can be made via your client space. You can also book any additional services for your stay online.

We recommend you start your search by selecting the number of people you need the property to accommodate. Then you can refine your search by sector in the resort of Les Gets. The address and GPS coordinates are always given in the marketing information. Each property has a photo presentation as well as a virtual tour.

Some accommodation includes this service. Details will be in the marketing information. If bedmaking is not included you have the option to request it.

Baby equipment such as high chairs, travel cots and sheets are an additional option. Certain properties have this equipment and in this case, the information will be given in the marketing info.

You can do this in your client space on the extranet. You will be given an access code when you receive your rental contract. The down payment (25% of the rental total) will be requested in order to confirm your booking. If you are undecided, you can exercise a retraction period of 5 days after which we will send you a reminder to sign the contract.

Check your spam and junk folders. If you can’t find it, please contact the agency.

The balance, including the tourist tax, will be requested a month before your arrival. During this period, you can still add other additional services.

We accept all card payments (including American Express) and cheques. We do not accept down payments or balance payments in cash.

Most of our accommodation includes holiday cancellation insurance. If the commercial description states that there is no insurance, we can put you in touch with our firm for a direct policy.

The down payment definitively reserves your accommodation. However, cases of force majeure may be considered by our cancellation insurance. For more information on claims, contact the agency.

If they are it will be mentioned in the marketing description. If you want to bring your pet, we suggest you give the age of the animal, its breed and its habits so that our advisers can make note of this information.

Insurance for lack of snow is included in most contracts in the cancellation insurance. In this case, certain conditions must be met to ensure that your claim can be processed

In the event of heavy snowfall, we strongly recommend you are properly equipped, either with snow tyres in good condition or with snow chains. Some accommodation is difficult to access and this will be mentioned in the descriptions for each property reference.

Key handover takes place between 5 pm and 7 pm. If you arrive earlier in resort, please come to the agency to complete the check-in formalities. We will take your contact details and let you know if your accommodation is available earlier than stated on the booking.

Yes, if your property can accommodate extra people or you have let us know with sufficient warning so that household linens can be provided. Tourist tax will be applied for additional occupants.

Most keys are given at the agency. However, depending on your arrival time, keys can be given on site or left in a safe box. We will contact you according any particular circomstances.

Yes, if none of welcome information has been specified to you beforehand. If you don’t know, please contact our agency.

You can park in the underground car park (to be paid for in winter) of the resort, which is located 100m from the agency. You may also be able to park at your accommodation whilst you wait for it to be ready.

Once you arrive, you can either collect the keys at the agency or directly from at your accommodation if this clarification has been mentioned by one of our agents.

Please try to contact the agency before 7 pm. We will take your deposit over the phone and explain the next steps.

Yes, always. Payment of the deposit allows you to obtain the keys to your accommodation and have the arrival and departure inventories. 2 possible solutions:

1- The refundable damage deposit can be done by credit card, 1 week before your arrival, following the instructions described by our partner. This process makes arrival arrangements more flexible and therefore saves you time.

2- You can give a print of your bank card at the agency.

The WiFi code is written on the welcome book in your accommodation and/or the virtual book if your accommodation has one (information transmitted on the day of your arrival).

The agency has a concierge telephone number dedicated to emergencies. This number is mentioned in the welcome booklet of the accommodation and/or in the virtual book if your accommodation has one (information given day of your arrival) and/or on your welcome card which will be delivered to you day of your arrival.

All accommodation is provided with a “welcome book” which shows you where the nearest bins are.

We can book your ski and mountain bike lessons for you. In order to do so, give us the full name(s) of the person(s) concerned, their age(s), the type of lesson required and the dates.

We can book your ski and mountain bike passes for you. In order to do so, give us the full names of the person(s) concerned, their age(s), the type of pass required and the dates.

By contacting one of our advisers who will either give you a link with a discount code or take your order.

Our agency works in partnership with an airport transfer company that will take care of your arrival and departure. If you would like this, please contact the agency.

It will be our pleasure to take your order and organise a delivery to your holiday accommodation.

If your accommodation does not have secure storage (large cave, secure garage) we can book a place in the bike store in the centre of the resort for a preferential rate.

The Multi Pass included with your accommodation gives you access to more than 60 unlimited activities in the 12 village resorts of the Portes du Soleil. Enjoy it alone, as a couple, with your family, in a group.

The Multi Pass gives you unlimited access to:

• 24 ski lifts for pedestrians
• Mountain swimming pools and lakes
• Mini-golf and skating rinks and many other activities…

For children under 5, the Portes du Soleil Multi Pass is FREE!

Another advantage: With your valid Portes du Soleil mountain bike pass (excluding season pass and 6 non-consecutive days), and subject to a stay with a participating accommodation provider, the Multi Pass is offered to you within the limit of the period of validity. of the mountain bike pass.

*Offer valid under current conditions and subject to availability.

You must leave your accommodation at the latest 10 am. During high season, we advise you plan to leave early, between 6 and 8 am.

Cleaning is always included in your rental. However, we ask that you leave the accommodation clean, empty the dishwasher, take out the bins, and put all used linens (towels, bed linens etc) in the textile bag provided for you in your accommodation.

You can leave the keys to your accommodation in a secure safe. Our advisers will let you know where to find this.

This information is essential for our housekeeping team who will come in precisely from the time of your departure.

You can leave luggage at the agency during opening hours and subject to available space.

Your deposit may legally be kept for up to 1 month, however, our advisers do their best to cancel your deposit the week after your departure if no damage has been observed. You will receive an email confirmation. If damage is found we will make contact with you and send photos to illustrate our observations. In this case, the deposit is retained (for a maximum of 2 months) whilst repairs are undertaken.

If the arrival inventory is accompanied, an appointment will be made so that the departure inventory also takes place with the presence of a member of the agency. If your arrival inventory was unaccompanied, then we will simply ask you to complete and submit your copy of the inventory.

Before you leave we will ask you to confirm your criteria with our advisers who will check the availability of the property and give you an estimated price. A pre-booking is not a firm booking as owners take priority when the booking calendar is opened. In the event that the accommodation will not be available, our advisers will do their utmost to find you the best alternative.

Once your deposit is refunded, we will send you a Google link which will allow you to rate the quality of your stay and write a review.

You can contact us by email or telephone to let us know of any suggestions or feedback regarding your stay.

If your accommodation includes cancellation insurance or if you have taken out a policy through us, your file will be handled whether before or during the stay. In order to see we will request to see certain proofs.

Your file will be handled by our advisers and the owners of the accommodation. From experience, several alternatives may be offered (total or partial refund, rollover of booking etc)